Zoom Meeting Guidance
1. Zoom settings
2. Meeting setup
3. Suggested meeting practices
Ask someone to volunteer for and make them a co-host.
They can keep an eye on the participant box as well and take measures against meeting trolls and attacks. Two people acting calmly and fast is better than one.
Disable 'User rename'.
A disruptive person can post something inappropriate in your chat and then quickly rename themselves. Their posted chat will retain the old name but they will already be cloaked with their new name as you try to find them to remove them.
Video participation and names (anonymity)
Some may not have their video on. Others may show their full name in the participant box unintentionally. Using video is not compulsory and participants are free to use whatever name they please. We suggest participants use video for an immersive experience for everyone.
We suggest participants type their first name into the system when they join. It can be checked on their own screen and in the participant box.
We suggest the host say and/or writes via chat message before meeting starts:
“Using video during the meeting is your personal choice. We only ask that you use your first name so it shows in the participant box, check your screen what your current username is and verify it in the participant box. If it's anything but your first name such as 'iphone' 'samsung' ..., contact the host either verbally or via chat box to let them know what your first name is so they can rename you. The rename feature has been disabled for participants for security reasons. Before your next meeting we encourage you to learn how to name yourself ahead of joining.”
Participation calls via telephone
Telephone participants may not be able to mute/unmute themselves, either because their (landline) phone doesn't support it or they may be visually impaired. It is suggested hosts ask the caller whether they can unmute themselves. If not they stay unmuted if at all possible throughout the entire meeting or suggest to keep them muted until invited by the host to share.
4. What to do if a meeting is disrupted
You may experience explicit, obscene or lewd images, foul language and verbal abuse (often directed at the lead/chairperson). First and foremost, remain calm. If you are calm, you can act quickly and decisively.
Having already blocked the ability to video-share (above), the only thing that intruders can do now is post inappropriate images, show live video from their device, and/or verbally abuse. This may happen from several people all at once.
If this happens, immediately click the 'Mute All' button (turns blue).
Quickly uncheck the option 'Allow attendees to unmute themselves' nearby, under ‘More’ (just next to the Mute All/Unmute All buttons). This essentially gives the intruder(s) no reason to stay and they will very probably leave. Under normal meeting circumstances, you want members to be able to mute and unmute themselves in order to engage more naturally with the group as we would in face-to-face meetings, so blocking attendees from unmuting themselves should be a temporary action until the intruders have left.
Feel free at any time to unmute yourself and your co-hosts, to inform the audience what you’re doing (while attendees remain force-muted, things tend to get awkward). Let them know the meeting will restart shortly.
During this hold period, have your co-host(s) along with you, click on 'Participants', go through and remove the disruptive participants. You can also distinguish most of them from the names or images they post for themselves. If you are unsure and don’t want to drop someone who may be an actual AA member, unmute them and request that they identify themselves. Trolls either won’t identify themselves or they will say something making it obvious that they are a troll.
Under 'More' settings, select the 'Lock Meeting' option at a certain point early on, for example, after the readings. This prevents anyone from joining after a period of time of your choosing.
Once you’ve experienced this a few times, it will be easier to handle and disruptors will move on.
Password-protected meetings are also an option - but newcomers, having no face-to-face meeting options at present, will have no way to get invited to a password protected meeting. It is suggested that you take that route only if you intend to have a closed meeting by invitation only, always keeping the traditions in mind.
5. Online On-demand Training
If you'd like to improve your Zoom skills, you'll find a wealth of training on the Zoom website. Simply click the button below to go there.